Condition générales de ventes

The company ENT CRISTINA GOMES with the status of micro-enterprise under the trade name DolceVitaDog

Head office 19 rue des docteurs Dardel, 27140 Gisors

SIRET number: 75376703700025

Contact: contact@dolcevitadog.com

General conditions of sale of products sold on DolceVitaDog.com or by a distribution partner.
Date of last update 20/01/2021

Article 1 - Purpose
The present conditions govern the sales by the company ENT CRISTINA GOMES located 19 rue des docteurs Dardel, 27140 Gisors

Article 2 - Prices
The prices of our products are indicated in euros. VAT is not applicable according to article 293 B of the CGI.
In case of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company ENT CRISTINA GOMES. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to inquire about these aspects with your local authorities.
All orders, whatever their origin, are payable in euros.
The company ENT CRISTINA GOMES under the trade name DolceVitaDog reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of validation of the order and subject to availability.
The products remain the property of ENT CRISTINA GOMES under the trade name DolceVitaDog until full payment is received.
Attention: as soon as you take physical possession of the ordered products, the risks of loss or damage of the products are transferred to you. 

Article 3 - Orders
You can place an order:
- On the Internet: https://www.dolcevitadog.com - By email to contact@dolcevitadog.com

The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.
The company ENT CRISTINA GOMES under the trade name DolceVitaDog reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problems, or in case of difficulty concerning the order received. 

Article 4 - Validation of your order
Any order on the website DolceVitaDog.com implies acceptance of these Terms and Conditions. Any order confirmation implies your full acceptance of these terms and conditions, without exception or reservation.
All data provided and the recorded confirmation will be proof of the transaction.
You declare that you are fully aware of this.
The order confirmation will be considered as a signature and acceptance of the operations carried out.
A summary of the information of your order and of the present General Conditions will be communicated to you via the e-mail address of your order confirmation. 

Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the price indicated. The payment of your purchases is made :
either by credit card ;
or by bank transfer;

Article 6 - Withdrawal
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a 14-day withdrawal period from the date of receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
The return costs are at the customer's expense.
In case of exercising the right of withdrawal, the company ENT CRISTINA GOMES under the trade name DolceVitaDog will proceed to the reimbursement of the sums paid, within 14 days following the notification of your request and via the same means of payment or another means of payment as the one used at the time of the order.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to
- The supply of services fully executed before the end of the withdrawal period and whose execution has begun after the consumer's prior express agreement and express renunciation of his right of withdrawal.
- The supply of goods or services whose price depends on fluctuations in the financial market beyond the trader's control and which may occur during the withdrawal period.
- The supply of goods made to the consumer's specifications or clearly personalised (specific supplier order)
- The supply of goods which are likely to deteriorate or expire rapidly (e.g. chewy sweets)
- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;
- The supply of alcoholic beverages the delivery of which is delayed beyond thirty days and the value of which agreed at the conclusion of the contract depends on fluctuations in the market beyond the trader's control.
- The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.
- The supply of a newspaper, periodical or magazine, except for subscription contracts for such publications.
- Transactions concluded at a public auction.
- The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
- the remote purchase of a ticket from a ticket office for an event

Article 7- Availability
Our products are offered as long as they are visible on the DolceVitaDog website and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.

In case of unavailability of product after placing your order, we will inform you by email. The article will be removed from your order and we will proceed to the reimbursement of the amount of the unavailable article.
Article 8 - Delivery
The products are delivered to the delivery address indicated during the ordering process, within the indicative time indicated on the order validation page.
In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences on the delivery time indicated to you. 



In accordance with the legal provisions, in the event of a delay in delivery, you have the possibility of cancelling the order in accordance with the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we shall proceed to reimburse you for the cost of delivery in accordance with the conditions of Article L 138-3 of the French Consumer Code.
The company ENT CRISTINA GOMES under the trade name DolceVitaDog cannot be held responsible for late delivery by the carrier, and also in the case of unavailability of the customer after several proposals of appointment.
Article 9 - Warranty and exchange
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it can be returned, exchanged or refunded.
All claims, requests for exchange or refund must be made by mail or post within 14 days of delivery.
The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.).
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6. 

Article 10 - Liability
The products offered comply with current French legislation. The responsibility of the company ENT CRISTINA GOMES under the trade name DolceVitaDog cannot be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you are considering ordering.
Furthermore, the company ENT CRISTINA GOMES under the trade name DolceVitaDog shall not be held responsible for any damage resulting from improper use of the product purchased.
Finally, the company ENT CRISTINA GOMES under the trade name DolceVitaDog shall not be held liable for any inconvenience or damage inherent to the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses. 

Article 11 - Applicable law in case of disputes
The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, failing amicable resolution, the dispute will be brought before the Commercial Court of Evreux.

Article 12 - Intellectual property
All elements of the DolceVitaDog website are and remain the exclusive intellectual property of the company ENT CRISTINA GOMES under the trade name DolceVitaDog. No one is allowed to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of the company ENT CRISTINA GOMES under the trade name DolceVitaDog

Article 13 - Personal data
The company ENT CRISTINA GOMES under the trade name DolceVitaDog reserves the right to collect nominative information and personal data about you. This information is necessary for the management of your order, as well as for the improvement of the services and information that we send you.
It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have the right to access, rectify and object to the personal information and data concerning you, directly on the website.
DolceVitaDog is declared to the CNIL under the number 2089288 v 0

Article 14 - Archiving Evidence
The company ENT CRISTINA GOMES under the trade name DolceVitaDog will archive the purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.
The computerized records of the company ENT CRISTINA GOMES under the trade name DolceVitaDog will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties. 

Article 15 - Events and Ticketing
In accordance with Article L.221-28 paragraph 12 of the French Consumer Code, Tickets are not subject to a right of withdrawal. All orders are firm and final.
A Ticket may not be taken back, exchanged or refunded, even in the event of loss or theft.
In the case of a postponed event, the transfer of your ticket to a new date commits you to a new sales contract. The transfer is firm and final and will be subject to the same conditions regarding withdrawal rights.
DolceVitaDog reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding the payment of a previous order.
Article 16: Complaints
In case of defects, losses or shortages, the customer must inform DolceVitaDog within 48 hours after delivery, motivated by a complaint by e-mail with exhaustive details. After this period, the order will be considered as accepted by the buyer.
Article 17: Limitation of liability
The liability of DolceVitaDog is contractually limited between the parties to the value of the products invoiced and collected from the products ordered at DolceVitaDog. In any case DolceVitaDog is responsible for immaterial damages, which would be caused to third parties, for which the buyer or the professional must subscribe to an insurance policy necessary to hold or market the products delivered.
Article 18: Advertising and Merchandising
Any use of logos, advertising or marketing photos must be requested in advance from DolceVitaDog. Artistic creations cannot be modified, distorted or adapted (cropping, clipping, unsuitable caption...) without the authorisation of the author or his beneficiaries. (article L 122-4 of the Intellectual Property Code).
Article 19: Videos (VOD) and online events
Online events are governed by the DADVSI law and the Intellectual Property Code. (Articles 331-5 and 335-3-1 of the Intellectual Property Code).
The customer agrees to a strictly private use. In the case of piracy, illegal distribution, or downloading of the video in any form whatsoever.
Article 323-1 of the penal code punishes "the fact of accessing or remaining fraudulently, in all or part of an automated processing system". The penalty is two years' imprisonment and a €30,000 fine. This can be increased to three years' imprisonment and a €45,000 fine if it results in "either the deletion or modification of data contained in the system, or an alteration in the functioning of this system".